Have you ever just been sitting at your desk, the office completely still, and stared at your computer? Do you ever wonder how such great minds of our generations were able to put together the equations, pieces, and technology to create this piece of machinery we have to rely upon so heavily?
Like with all things the technology and internal hardware can’t last forever and soon begin to deteriorate, needing updates, cleaning, and reinstalling to ideally work to its optimal capacity.
That trusted floppy disk, wired mouse, and computer that you have come to know and love needs to retire, but where do we go from there?
If you are anything like me then it can be daunting thinking about researching and purchasing a new computer, the language becomes foreign as the sales agent rattles off the specs and terabyte details, and it is easy to become overwhelmed.
Take a look here https://www.consumerreports.org/cro/computers/buying-guide/index.htm if you are in the market for a new PC and need guidance.
Purchasing versus new coding.
Essentially the language of the computer world is a group of codes set out and ‘choreographed’ in such a way that it produces a ‘dialect’ and becomes the way for the user to communicate with the computer.
If you are not in a financial state to buy a brand new PC system then consider hiring in professionals who can not only reprogram your current hard drives but discover what could be causing the downgrade of your employee’s work habits.
There is always a way to improve work habits, it may be that staff are online too often for personal use, scanning social media platforms, or uploading vlogs to various channels, and although you have an idea of who they might be you can’t pinpoint their exact desk location, until now.
You want an operating system that can filter out more specific keywords that make it impossible to ‘surf’ the web comfortably during office hours.
But also that which can eliminate and block out profanity, inappropriate images that may filter through on emails and instant messaging, and worst-case scenarios cause you to lose sales or revenue due to glitches and incorrect coding messages.
What you want is a natural language machine learning program where your computers and devices become familiar with and can detect the limitations which you have set in terms of symbols and dialects spoken, and process them in a more natural way to better serve your needs and business functions.
This may all sound new to you, but the world is evolving and we need to keep up as best we can, and if it means the investment into a well-thought-out and implemented software program into the office then begin one step ahead of the business game will work in your favor.
The plus side.
We know that every product has a shelf-life and comes with a bag of pros and cons, but what is great about a natural language processing (also known as NLP) program is that the updates are readily available to suit your requirements.
Let’s take a look at some of the benefits of integrating and using the NLP method.
- Conversation. We have all used a chatbot (click this link to learn more about it) at some point in our life while online, perhaps trying to ask a question, leave a review, or fix an account problem, the fact remains that we are having conversations with AI. And forgetting sometimes it is a machine on the other end shows us just how natural the conversations are becoming, and this is how NLP can benefit your company.
- Ease. Trying to get to the point of an issue with a client can become repetitive if done day in and day out, and with the human mental limits, we can soon explode, which helps no one. An NLP programmed chatbot is there to take the mundane tasks off your plate so you can focus on the critical issues, and only redirects conversations to HR if at a dead-end or per their request.
A final thought.
A machine working for your company can help improve customer satisfaction, they could answer the questions with the programmed responses which means a happy client and they no longer need to sit on the phone listening to the ringing and waiting for an employee to pick up. A small price to pay for a long-term reward.